Front Office & Guest Relation Officer (DPI)

Our client is seeking to recruit a Front Office & Guest Relations Officer for its operation in Seychelles Island.

Responsibilities

Be the main point of communication between the Guests, Resident Manager and the rest of the departments of the hotel;

Assist in reservations duties;

Initiate and encourage recreational activities for guests’ participation;

Provide guest with all relevant information with regards to the services offered;

Ensuring that Front Office Area is always presentable as per the set standards of the hotel;

Log and manage all information with regards to guests and ensure its confidentiality;

To organise, lead or participate in guest activities where appropriate;

To daily coordinate and monitor the diving and fishing activities at the dive centre;

To ensure all procedures relating to diving and fishing equipment issued to guests are strictly adhered to and to develop appropriate procedures if missing;

Ensure that the tennis court and surrounding area is kept clean and tidy;

To ensure that the hotel boutique operates and that it is always kept tidy and bright.

Profile

Qualification in Hotel and Hospitality Studies or equivalent;

At least 2 years’ experience in a similar role;

Fluent in either French or English language;

Fluency in a second European language is an advantage;

Experience and well versed in hotel software packages;

Able to exercise self-control and able to handle complaints, deal with difficult situations;

Be professional, courteous and friendly;

Be passionate about your interests and personal growth.