Front Office & Guest Relation Officer

Nous recherchons un/e 'Front Office & Guest Relation Officer' pour un de nos clients.

• Respond to mail and phone.
• Review guest arrival lists to offer a warm greeting as per quality standard of Cie.

• Welcome guest as per the Cie procedures and respond to their questions.  

• Assist with the preparation of welcome folders with material (e.g. room service menus, area descriptions)  

• Promote services and provide information about amenities, the neighbourhood, and venues. 

• Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages)  

• Address customer complaints and. Log information in the logbook on a daily basis.

• Assure that health and quality standards are met.
• Etc…

• If possible with 2+ years of experience working as a Guest Relations Officer in a Hotel, or other related position.  

• A professional certification in hotel management may be preferred.

• Should be a customer-focused person with a thorough understanding of the hospitality industry's standards.  

• Excellent communication abilities, both written and oral.