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F&B Hostess

  • Savanne
  • Negotiable
  • Permanent
  • Added 02/04/2024 
  • Closing 02/05/2024
  • Ingrid Gangaram
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Welcome guests in the best possible manner, manage and optimize sitting, take care of guests’ restaurants booking and ensure upselling

 

Take part in training and implement accordingly
Keep superior informed about all unusual matters concerning any plans affecting his/her area
Be aware about the weekly/monthly roster and abide to it
Take reservation for guests, check table reservation and escorts guests to their table and seats them and ensure guests are seated in allocated tables
Converse with guests to obtain feedback and suggestion for improvement
Identify any particular requirements customers may have
Provide facilities to guests by supplying information on the restaurants
Communicate guests’, visitors’ or repeaters’ preference of meals, drinks, cocktails and special requirements (e.g. allergies)
Handle customer efficiently through appropriate interaction and action and/or referral to management
Ensure that guests complaints are communicated to immediate superior
Participate in Eco standard/sustainable responsibility set by the hotel
Increase sales by making suggestions, answering guests’ questions about the theme evenings, à la carte” or menu and making use of suggestive selling techniques
Ensure proper billing and cashiering is done as and when required
Ensure energy saving (electricity, gas, water)
Attend daily briefings and follow instructions from superiors concerning the daily planning of the outlet that he/she is assigned to work for
Check and confirm all reservations and records them in the appropriate logbook
Administer and work on guest History/ preferences and particular requirements
Check if any special events happening daily
Help waiters in their daily activities
Comply with all the sustainability commitments and practices implemented within business units
Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

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Heritage Le Telfair Golf & Wellness Resort

Heritage Le Telfair Golf & Wellness Resort

 

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  • B9, Coastal Road, Bel Ombre, Mauritius, Bel Ombre, Mauritius

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