Demi Chef de Rang

Customer Service

• Welcomes, seats and serves guests as per set service sequence.
• Converses with guests to obtain feedback and suggestion for improvement.
• Services food and beverages as per the Hotel’s quality standard of service.
• Records guests’ comments and complaints in a notepad and then channels this information to the Chef de Rang or Restaurant Supervisor for update of guest’s portfolio.
• Suggests items on the menu, drinks list and wine list to guests when they are ordering.
• Answers queries about all items on the restaurant menu, their basic ingredients and method of preparation.
• Regularly checks if client has any additional needs, and checks for satisfaction.
• Informs a superior immediately in the case of a guest complaint.

Promotion & Direct Up-selling

• Promotes the different outlets and various theme nights and F&B events by informing clients.
• Increases sales through making suggestions, proposing additional items (such as drinks, wine, dessert) and making use of suggestive selling techniques.
• Checks cleanliness and good functioning of furniture, fixtures and equipment in his/her section.
• Properly handles all materials and equipment to avoid breakage.
• Reports bad functioning of utilities such as lights, fans and toilets to the Restaurant Manager for repair.
• Assists in inventories as per instructions.

Material Handling & Inventory