Customer field agent (Mandatory Motorcycle license)

Meet customers for delivery of debit and credit cards; Meet and assist customers for signature of bank documents; Any other responsibility as may be required by the role.

• To provide service excellence and achieve customer satisfaction;
• Service and assist customers as per a defined itinerary and predefined task;
• Deliver on tasks assigned within set timelines;
• Promote Absa’s Customer Obsession identity;
• Ensure a neat and impeccable presentation and level of hygiene at all times during fulfilment of his/her duties;
• Meet the minimum productivity requirements for field visits daily to ensure optimisation of the Customer Experience function;
• Ensure customer satisfaction is achieved and the retention of the right profile client is maintained by behaving in a professional manner in all instances;
• Seek clarity from the customer to ensure comprehensive understanding of their needs and address these needs as effectively as possible, whilst minimising any risk to the bank;
• Responsible for security of the bank and customer data provided for the execution of his/her duties;
• Responsible for the security of the equipment (vehicle, gps tracker, smart phone, tablet, etc) that will be made available to him/her for the fulfilment of his/her duties;
• Fulfill all activities in adherence to relevant control and compliance requirements, and quality standards;
• Adhere to all company policies and procedures;
• Always adhere to internal systems access control policies and report any irregularities to the team leader or relevant party;
• Contribute towards an audit rating of enough or better by compliance to internal processes, policies and procedures;
• Ensure that all processes in place are followed scrupulously;
• Report any issues, challenges, compliments, queries to the relevant teams whenever the need arises;
• Attend to all scheduled trainings required to fulfil his/her role;
• At least 80% pass rate expected on assessments, if any;
• Display the Absa values with all team members and maintain a high level of professionalism;
• Communicate openly and honestly with team members and share knowledge and best practices on an on-going basis;
• Encourage teamwork and assist other team members when able to do so;
• Perform all other duties as reasonably assigned.