Customer Service Coordinator

Recruiting for Customer Service Coordinator

Receiving and processing of customer orders for ALPLA_MU (Preforms) & ALPLA_SA (Closures)

• Provide general assistance to Sales team and handle quotations.
• Perform admin task with respect to Sales invoicing and circularization.
• Develop and maintain good customer relation by attending to their queries in an appropriate time limit .
• Prepare export documentation for outbound. (Commercial Invoice, Packing List, PFI, SADC Comesa and EUR1) and ensure proper execution of export documents for closures only.
• Work closely with:
• Planning to following up on all customer orders,
• Debtors to assisting with customer related queries.
• Warehouse & Distribution to assist with planning of deliveries and collections.
• Attend daily production and planning meetings to give customer and Key Account Manager feedback to operational departments and be informed about operational issues.
• Assist Key Account Manager with the handling of customer complaints

PREREQUISITES:

EITHER

A. Higher School Certificate (HSC) or General Certificate of Education (GCE), with 2 “A” Level or an equivalent qualification from a recognised institution

B. Minimum 3 years’ sales experience would be advantage

CANDIDATE PROFILE   :           Applicants should possess the following profile:

• Be computer literate and be proficient with MS Office.
• Excellent written and oral skills both in French and English
• Have outstanding planning and organisational skills
• Have good interpersonal skills
• Have Export Knowledge
• Ability to act on own initiative and work without close supervision.
• Good people skills must be able to work in a team
• Good communication skills
• Customer oriented