Customer Onboarding Representative

The Customer Onboarding Representative’s objective is to ensure that every new client has positive first experience and a solid understanding of the tools and products offered by the brands.

Linkopia (Mauritius) Ltd elevates the performance of its business partners by providing a broad range of solutions and services including customer onboarding. Our Customer Onboarding Department advises and guides a wide variety of customers about the product and services offered by our business partners, who are brands mostly engaged in the financial industry.

Requirements: 

• Excellent written and verbal communication skills in English. 
• Must be able to demonstrate sales, negotiation and customer service skills.
• Outstanding and effective interpersonal skills. Working knowledge of Microsoft Office/ G Suite, Instant Messaging and email clients. 
• You exhibit diplomacy, tact, and poise under pressure when talking to customers. 

Onboarding and Benefits:

• Every representative goes through 2 weeks of training: first week focused on product with the second week specifically focused on delivering good customer experience. 
• Ongoing professional development with industry best practices and product updates with the team to enhance your skills and knowledge. 
• Fast paced, young, collaborative and fun company culture. 
• Competitive remuneration package and performance bonuses.