Customer Experience Officer

Rogers Capital is looking for dedicated and customer-focused individuals to join its Customer Experience team.

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and fast-paced environment? If you want to play a pivotal role in ensuring our clients have a seamless and delightful experience with our products and services, we would love to hear from you! Join us in delivering top-notch customer experiences. 

Your role:

• Act as the company's first point of contact
• Answer customer queries through incoming call, mail and social media
• Review credit application of potential customers
• Resolve product or service problems by clarifying the customer's complaints

Your profile:

• HSC Level or equivalent
• Excellent communication skills
• Strong problem-solving abilities and a proactive approach to challenges
• Computer literate
• Previous experience in related position will be an advantage