Contact Centre Agent

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our client’s customers might face with accuracy and efficiency.

WHO WE ARE?
Servecalls is a provider of Contact Centre Solutions, positioned in Mauritius and based at Plaine Lauzun, Port-Louis since 2010. We are currently recruiting for the post of Contact Centre Specialist and have several vacancies.
WHAT DO YOU NEED TO HAVE?
The Job: We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our client’s customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. 

Applicants should be positive, motivated, have great communication skills and enjoy working in a fast paced team environment. 

Position: Full Time 

Experience: Ideally a minimum of 1 year call centre experience on the job but your positive attitude and passion for quality customer care will count for more 

Please see below shift that we are recruiting for: 

Hours:(12.30 pm to 21:00 pm) from Monday to Sunday 

It will be 5 working days with 2 days off on a roster basis 

Preferred Location: Plaine Wilhems/Port-Louis/North areas.
WHAT'S IN IT FOR YOU?
Salary: Excellent starting salary with an attendance bonus and performance bonus 

Full and ongoing training will be provided. You will learn from passionate, engaged leaders and be surrounded by a fun and diverse team 

We offer excellent rates of pay to attract the best candidates. Our expanding organisation also provides great opportunities for your future personal growth and career development. 

If you would like to be part of this dynamic and growing call centre, then please send your application with your CV and your cover letter to Servecalls Ltd, with the email add mentioned above.

Please Note: Only those currently residing in Mauritius, in possession of the required occupation/work permit and able to work the stated shift pattern need apply