Client Support - Shift 15h00 to 23h30 (Night)

If you are natural fighter for customer satisfaction and willing to go the extra mile to engage customers, we have a solid ground to start. If you are ready to join a highly spirited team, then show us how enthusiastic you are ! Working shift 15:00 - 23:30

Job Title: Client Support Officer – Shift -15:00 – 23:30

Expand Technology (Holding) Ltd is specialised in Business process outsourcing who provide positive customer experiences ! We identify customer needs and help customers use specific features.

If you like to deliver exceptional customer service, we would love to meet you!

Job Brief

We are presently looking for a Customer Support Officer. If you are a self-starter with an engaging personality and willing to go the extra mile to delight our customers we’d love to hear from you

This post requires a working shift of 15:00 - 23:30

Job Description:

• Communicate directly with customers either by telephone or electronically, via email, or via Teams, Zoom meetings
• Respond promptly to customer inquiries in accordance with our ‘Time to Resolution’ team targets by answering tickets from the queue that are allocated to you
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to help maintain a high quality of service
• Perform customer verifications and testing before delivery of products and services
• Keep accurate, up to date records of customer details within our central Dropbox filing system
• Prepare, analyze and distribute customer activity reports as requested
• Effectively communicate and coordinate with all internal departments to ensure a timely response to our customers
• Support the Team Leader in their role as change agents in the transformation journey
• Facilitate working closely together across the teams rather than working in separate silos
• Work towards a ‘zero error’ environment where all team members are striving for a high-quality output

Experience and Education/Certifications

• Diploma Holder would be beneficial
• Excellent communication skills in English and French (verbal and written)
• Good analytical skills and ability to problem solve
• Sound knowledge of Microsoft products, especially Excel and email