CUSTOMER SERVICE ASSISTANT

Join TotalEnergies Marketing Mauritius Ltd and become its new Customer Service Assistant!

Main Responsibilities

Reporting to the Customer Service Manager, the potential candidate will be responsible for the following:

Customer Service

• Welcome walk-in customers, process orders and issue invoices for all products.
• Maintain good customer service relations and image of the Customer Service.department.
• Assist in handling telephone calls, fax, email and WhatsApp messages.
• Assist in handling customer complaints.

KPI

• Submit monthly sales figures to management.
• Responsible to clear incomplete orders on SAP on a weekly basis.
• Keep accurate record of orders in “Journal de Vente”.
• Creation of orders for White & Black oils on SAP.

Invoicing

• Responsible for invoicing.
• Ensure invoicing, release and posting are done within next 48 hours following delivery.
• Ensure closing in a timely manner.

Others

• Ensure proper archiving of documents.
• Provide support to Customer Service Manager.
• Perform any cognate duties as may be assigned.

QUALIFICATIONS/ EXPERIENCE

• Bachelor’s degree in management/ business administration/ marketing
• Previous experience in customer service
• Good listening and problem-solving skills
• Excellent written and oral communication skills in English and French
• Proficient in MS Office package and SAP
• Proven ability of being a good team player