Application Support (Salesforce Helpdesk)

At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!

At SD Worx Mauritius, we are focused on building capability and flexibility to meet the growth of the business whilst increasing the profitability across the organisation. We support SD Worx on most of the business areas such as HR, Finance, Marketing, Software Development, Testing, Implementation and Service Delivery. There are numerous opportunities at SD Worx Mauritius for people with the right blend of skills, experience and character! Are you ready to join us?

What do we have to offer?

• An attractive salary based on your experience and achievement. Including allowances for transport, internet and mobile (more information available during interview) with an addition of medical insurance fully paid by SD Worx for you and 2 dependents (upgrades available). And a yearly company bonus.
• We also offer career break options.
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
• And all leaves are granted as from day 1!

Which task can you expect?

In the architecture of SD Worx Enterprise tooling, Salesforce plays a crucial role. And this is why your role as our Salesforce Application Support is so important to us.
Investigating and resolving technical Salesforce issues, that is what this job is all about.
One of your main goals is to collaborate with SD Worx’ Salesforce users and our internal Salesforce team. Together you will make our Salesforce Suite better and more user-friendly.

Key Responsibilities

• Responsible for internal Salesforce end-user support
• Resolving (basic) technical issues after a proper investigation
• Communicating back with the resolution to our Salesforce end-users
• Managing new user set-up and deactivation of Salesforce users
• Assisting in the preparations and maintenance of support documentation
• Creating basic Salesforce reports and dashboards to meet business requirements
• Ensuring the creation and maintenance of Salesforce training material
• Keeping informed about the developments in our customized Salesforce application
• Coordinating regularly with internal stakeholders, like our Product Owners, Functional and Development Squad for complex troubleshooting
• Taking ownership and doing close follow up on tasks assigned, ensuring targets are met

Expectations, Experience & Knowledge

• Minimum qualifications: Diploma
• Good problem-solving skills and attention to details
• At least 1-2 years of experience in a similar role. Previous experience as a  Salesforce admin would be an advantage
• Eager to learn all about Salesforce’s new features
• Being an engaged and flexible team player
• Excellent English communication skills (verbal and writing). French is a plus.
• Able to work in shifts (8:00 am – 5:00 pm /10:00 am – 7:00 pm/ 11:00 am – 8:00 pm) - Mau

Desirable

• Experience in working in Agile squads and international environment are considered as a plus
• Multiple language skills. (English, French, Dutch, German)
• Salesforce certifications are a plus but not mandatory

All Salesforce team members will have the rights and obligations to acquire Salesforce certifications via our internal training plan.

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.