We are currently looking for a qualified Spanish speaking and customer-oriented individual who can contribute positively to our dynamic working environment towards meeting our goals and provide constant support to affiliates by communicating with them at all times.
RESPONSIBILITIES & DUTIES
- Manage the live support and other direct channels of communication with affiliates
- Manage emails from affiliates, respond promptly and resolve queries accordingly
- Obtain and evaluate all relevant information to handle inquiries correctly
- Assist new clients with the affiliate account process and provide clients with relevant information regarding the affiliate website, promotions and products
- Communicate and coordinate issues with other departments
- Execute commission payments due to all affiliates on a bi weekly basis
- Approve application forms along with documents using KYC procedure of potential affiliates
- Investigate the activity of affiliates and partners to eliminate any fraudulent actions
- Ensure precise and correct information is available via the Partner’s website and Client Area at all times
- Inform clients via their account of any changes or updates that concern them
- Monitor unprofitable affiliates and report to relevant departments accordingly
- Communicate new Partner processes, initiatives and procedures to all departments
- Conduct regular spot checks on existing affiliate website to ensure accurate company information
- Accept other responsibilities related to the function as and when required.
REQUIREMENTS
- Diploma or University/ College Degree
- Fluency in English and Spanish languages
- I.T. Proficient
- Minimum 2 years of proven experience in Customer Service.
- Experience in Travel and Hospitality industry will be an advantage.
- Excellent communication and organisational skills
- Flexible to work in shifts that suits business requirement on a 24/5 rotation
BENEFITS
A very competitive remuneration and benefits package is offered to all successful candidates, in addition to the opportunity to work within an exciting and engaging work environment where you will be given the tools and guidance to reach your full potential.
All applications will be treated as confidential.