Advanced Functional Analyst | Salesforce Sales Cloud

At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?

What do we have to offer?

• An attractive salary based on your experience and achievement. Including allowances for transport, internet and mobile (more information available during interview) with an addition of medical insurance fully paid by SD Worx for you and 2 dependents (upgrades available). And a yearly company bonus.
• A dynamic environment: flexible working hours and working from home – everything is negotiable. We also offer career break options.
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
• And all leaves are granted as from day 1!

Job Description

In the architecture of SD Worx Enterprise tooling, Salesforce plays a crucial role. And this is why your role as our Salesforce Administrator is so important to us. Coordinating and collaborating, that is what this job is all about. One of your main goals is to collaborate with the different stakeholders, like product managers and specialists. Together you will make our Salesforce Suite better and more user-friendly. You are responsible for the Salesforce applications and its functionalities based on the requirements of our business and the composed user stories, in close collaboration with the Developers and Product Owners.

Key Responsibilities

• Comprehending the functional requirements from your stakeholders and translating them to technical solutions. Making sure users understand and are satisfied with the configurations in Salesforce.

• Responsible for business requirements gathering: workflow analysis, user stories, and acceptance criteria.

• Creating and refining of the business user stories. Sharing business and technical insights with the Product Owner.

• Gathering, creating and maintaining current and future business process flows for both internal use and SD Worx’ business.

• Using an Agile methodology to keep track of your projects.

• Coordinating regularly with stakeholders, like our Support Squad, the Product Owners and the business owners

• Performing manual user acceptance testing on digital products to ensure product meets requirements and functions

• Creating complex reports and dashboards to meet business requirements

• Ensuring that there are as little bugs as possible in Salesforce Suite

• Providing technical support to our Support Squad to resolve configuration defects

• Assessing readiness to deploy each release

• Keeping informed about the developments in the Salesforce technology stack, including all innovations that are included in future releases

• Taking ownership and doing close follow up on project/s assigned, ensuring targets are met

• Creating test plans, document (e.g. Release Notes, Demo Videos,..), evaluate and track testing results

• Checking the usability view of the product and ensuring the best way to solve QA arising problem on the projects.

Educational / Skill / Experience Requirements

• Degree holder in IT/IT related fields or equal by experience

• At least 3-5 years of experience in a similar role

• SQL

• Excellent analytical and problem-solving skills

• Communicating ideas proactively and concisely

• Autonomous and take initiatives when relevant

• In-depth knowledge about the configuration of Salesforce Sales Cloud with proven work experience

• Experience working with Azure DevOps would be a plus

• Agile thinking and working

• Being a team player and flexible

• Excellent verbal and written communication (English), and ability to communicate and liaise with people at all levels in the organisation

• Ability to work in a multi-cultural and international environment

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.