Admin Support - Rennel Ltd

We are looking for an Admin Support to join our Support department.

Key Responsibilities

Support

• Pull out documents for all detained shipments
• Advise customers about missing documents and required information needed for smooth clearance
• Advise customers regarding their amount to be paid for clearance via phone/SMS and email
• Keep a track of the pending approvals and missing documents from customers
• Submit approved files to Customs Clearance team
• Submit regular statistics and reports to your Direct reporting line or Management.
• Ensure Caging of Shipments is done on FedEx systems
• Keep FedEx systems updated while working with a file
• Liaise with Customs clearance team for any request received from Customs
• Execute Mass mailings to inform customers about the arrival of their shipments
• Open case to liaise with origin for Missing information pertaining to clearance of any shipment
• Keep your Direct reporting line informed at all times of any matters impeding smooth work operations.

Customer Service

• Respond to customers’ interactions in a professional and timely manner, provide support, help and advice and achieve positive resolutions.
• Ensure that no false promises are made to clients and per se, that all promises made are being met.
• Handle all requests, claims and complaints; resolve issues in a quick and efficient manner.
• Provides customers with a level of service which will achieve the highest level of customer satisfaction, retention and loyalty.
• Communicates courteously by telephone, email, letter and face-to-face and constantly develop and maintains effective relationships with clients and any other authorities linked to the courier service.

 Admin

• Compare and evaluate offers from suppliers for the IT and Maintenance Department
• Maintain inventory of assets and purchase any IT equipment needed to ensure no disruption in the daily operations of Rennel activities
• Follow up repairs with the different suppliers
• Aid the IT coordinator for development, implementation testing of any project within Rennel Limited
• Submit timely reports and prepare presentations/proposals as assigned
• Keep your Direct reporting line informed at all times of any matters impeding smooth work operations.
• Monitor stock levels and place orders as needed
• Assist colleagues whenever necessary
• Data Entry on various systems

Qualifications, Profile and Experience

• HSC Holder with Mathematics, Accounting, Business or Computer studies
• Good technical knowledge of customs practice and procedures would be an advantage
• Knowledge of the Courier Service would be an advantage
• Dynamic, Proactive, highly motivated and Customer Service oriented.
• Ready to work under pressure and able to effectively handle multiple priorities, organize workload and meet deadlines.
• Experience in Purchasing, IT or Administration will be and advantage
• Any equivalent combination of education and experience