Responsible for co-ordination, administration and supervision of all On-the-Job training activities within the Hotel operation. S/He does this always with due regard to execution and maintenance of our operational policies and standards.
The incumbent is responsible for co-ordination, administration and supervision of all relevant training activities within his/her area of responsibility of the Hotel operation. He / she does this always with due regard to execution and maintenance of our operational policies and standards, international and domestic. He/she shall be primarily responsible for the courses/modules for the General Training, the co-ordination and supervision of departmental Technical/Skills Training and finally.
He/she ensures that the Hotel consistently disposes of an adequate, up-dated and professional training material and equipment. He/she cares that the Human Resources Manager is constantly informed about the training activities and that all activities are properly and constantly administered.
In performing these duties he/she shall at all times maintain good relations with his/her supervisor, the in-house departmental training co-ordinators, the Department Heads and supervisors.
Metrics
- Organisation of training administration.
- Training planning for all departments of the Hotel.
- Compilation of and adherence to financial budgets within Training department.
- Organisation and monitoring of all administrative affairs within and outside the Training department.
- Execution, supervision and co-ordination of training activities within the Hotel (skills training, general training).
Establishment Training Tools
- Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with in-house specialists and the Human Resources Manager.
- Updating of personal training history files of all employees in co-ordination with the Human Resources Manager.
- Is familiar with Corporate Talent Strategy issued by the regional office and ensures that they are applied accordingly.
- Helps in co-ordinating and supports yearly performance reviews for supervisory hosts together with the Human Resources Manager.
- Orders and organises distribution of Training Certificates.
- Ongoing information of arising problems or conflicts within the departments on a confidential basis.
- Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.
Administration
- Compiles course/training requirements.
- Compiles and establishes course/training control instruments.
- Compiles hotel inspection reports, on the job observance.
- Ensures proper course material and up-dated job descriptions for in-house departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
- Counselling of supervisors/employees in training matters (How to Train, etc.).
- Establishes monthly reports according to Hotel's/regional office requirements.
- Maintains a monthly overview of course breakdown and attendance.
- Co-ordinates updating of personal files of employees together with the Human Resources Manager.
- Keeps the library up-dated and cares that the Hotel always disposes of proper and good quality copies. Controls the inventory on a regular basis.
- Prepares his/her financial needs for the financial budget on a yearly basis and discusses it with the Human Resources Manager
- Training of in-house departmental Technical Trainers, selecting of those to cover every required field (How to Train).
- Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
- Ensures that departmental training schedules are established every six months in advance.
- Co-ordinates training activities with Learning and Development or Learning and Development Area
- Conducts General Training topics and ensures that all new employees are taken care of within the Work Supporter System (always in co-ordination with the Human Resources Manager).
- Ensures the general orientation during the introduction of new employees.
- Provides support and supervises the activities of the departmental Godfathers and checks regularly the proper introduction of new employees.
- Conducts Welcome to Outrigger Program as advised by HR-Manager for new hosts
Training
General
- Informs Human Resources Manager and supervisor regarding important events and news from within the hotel operation to avoid misunderstandings and rumours/gossip.
- Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
- Activities shall be guided by the principles shown within the Learning and Development purpose and objectives.
- Takes personal care of a regular exchange of technical know-how with his/her colleagues from Human Resource Department at Regional Office and Hawaii Head Office.
Characteristics:
- Applies Company Values and Core Behaviours
Qualification & Experience
- Bachelor degree in HRM or any relevant studies.
- Knowledge of HRDC policies.
- 3-5 years in an HR Environment or as HR Generalist.
- Knowledge of Sicorax is a plus.
- Well versed with Workers right act.
- Experience in Tourism Industry is and advantage.