This job is expired

Training Manager

  • Savanne
  • Not disclosed
  • Permanent
  • Added 13/05/2024 
  • Closing 12/06/2024

Responsible for co-ordination, administration and supervision of all On-the-Job training activities within the Hotel operation. S/He does this always with due regard to execution and maintenance of our operational policies and standards.

 

The incumbent is responsible for co-ordination, administration and supervision of all relevant training activities within his/her area of responsibility of the Hotel operation. He / she does this always with due regard to execution and maintenance of our operational policies and standards, international and domestic. He/she shall be primarily responsible for the courses/modules for the General Training, the co-ordination and supervision of departmental Technical/Skills Training and finally.

He/she ensures that the Hotel consistently disposes of an adequate, up-dated and professional training material and equipment. He/she cares that the Human Resources Manager is constantly informed about the training activities and that all activities are properly and constantly administered. 

In performing these duties he/she shall at all times maintain good relations with his/her supervisor, the in-house departmental training co-ordinators, the Department Heads and supervisors.

 

Metrics

  • Organisation of training administration.
  • Training planning for all departments of the Hotel.
  • Compilation of and adherence to financial budgets within Training department.
  • Organisation and monitoring of all administrative affairs within and outside the Training department.
  • Execution, supervision and co-ordination of training activities within the Hotel (skills training, general training).

Establishment Training Tools

  • Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with in-house specialists and the Human Resources Manager.
  • Updating of personal training history files of all employees in co-ordination with the Human Resources Manager. 
  • Is familiar with Corporate Talent Strategy issued by the regional office and ensures that they are applied accordingly.
  • Helps in co-ordinating and supports yearly performance reviews for supervisory hosts together with the Human Resources Manager.
  • Orders and organises distribution of Training Certificates. 
  • Ongoing information of arising problems or conflicts within the departments on a confidential basis.
  • Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement. 

 

Administration

  • Compiles course/training requirements.
  • Compiles and establishes course/training control instruments.
  • Compiles hotel inspection reports, on the job observance.
  • Ensures proper course material and up-dated job descriptions for in-house departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
  • Counselling of supervisors/employees in training matters (How to Train, etc.).
  • Establishes monthly reports according to Hotel's/regional office requirements.
  • Maintains a monthly overview of course breakdown and attendance.
  • Co-ordinates updating of personal files of employees together with the Human Resources Manager.
  • Keeps the library up-dated and cares that the Hotel always disposes of proper and good quality copies. Controls the inventory on a regular basis.
  • Prepares his/her financial needs for the financial budget on a yearly basis and discusses it with the Human Resources Manager
  • Training of in-house departmental Technical Trainers, selecting of those to cover every required field (How to Train).
  • Conducts co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
  • Ensures that departmental training schedules are established every six months in advance.
  • Co-ordinates training activities with Learning and Development or Learning and Development Area
  • Conducts General Training topics and ensures that all new employees are taken care of within the Work Supporter System (always in co-ordination with the Human Resources Manager).
  • Ensures the general orientation during the introduction of new employees.
  • Provides support and supervises the activities of the departmental Godfathers and checks regularly the proper introduction of new employees.
  • Conducts Welcome to Outrigger Program as advised by HR-Manager for new hosts

Training

General

  • Informs Human Resources Manager and supervisor regarding important events and news from within the hotel operation to avoid misunderstandings and rumours/gossip.
  • Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
  • Activities shall be guided by the principles shown within the Learning and Development purpose and objectives.
  • Takes personal care of a regular exchange of technical know-how with his/her colleagues from Human Resource Department at Regional Office and Hawaii Head Office.

 

Characteristics:

  • Applies Company Values and Core Behaviours 
Qualification & Experience
  • Bachelor degree in HRM or any relevant studies.
  • Knowledge of HRDC policies.
  • 3-5 years in an HR Environment or as HR Generalist.
  • Knowledge of Sicorax is a plus.
  • Well versed with Workers right act.
  • Experience in Tourism Industry is and advantage.

Outrigger Mauritius Resort & Spa

 

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