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Security Engineer Level 2

  • Mauritius
  • Negotiable
  • Permanent
  • Added 03/04/2024 
  • Closing 03/05/2024

OBS

 

Mission :-

  • The L2 Engineer is the guarantor of the proper functioning of the operational perimeter security solutions of our customers, he is the privileged interlocutor of the end customer, on technical questions, in this context he contributes to the overall satisfaction of the account
  • The L2 Engineer is responsible for processing tickets (incidents, change, problem, release, information), when they are transmitted to level 2. It manages level 3 in coordination with internal and external partners. He may be required to organize and manage crisis meetings, and provide the necessary reports and minutes.
  • The L2 Engineer provides technical advice, organization to our customers, on security solutions, cyber defense, in this context it may be required to organize and lead operating committees, project monitoring meetings.
  • The L2 Engineer accompanies the commercial team, during new proposals and participates in the integration or evolution of solutions, either with the project teams or independently
  • Ensure compliance with the commitments and procedures defined by the service contract, on its scope in coordination with the other actors of the account.
  • He should do a knowledge transfer following customer change in environment to the operational organizations, in particular on level 1:
  • Organizes skills development on the level 1 customer environment
  • Initiate the implementation of associated procedures

Roles & Purposes :-

 

  • Take into account the context of the accounts, ensure control of the technical scope.
  • Take into account and process customer requests through the tools in place, respect contractual commitments. Report and document the actions carried out.
  • Ensure the prevention of malfunctions affecting the quality and continuity of service by using the tools made available.
  • Identify problems, analyse their cause, propose and implement corrective action plans
  • Manage technical communication with the customer, in particular manage escalations involving customers, internal and external partners,
  • Contribute to the evolution of solutions for customers and for service offers
  • Conduct a technology watch and share research and knowledge with internal collaborators
  • Maintain technical documentation, customer operating procedures, products and services offered by OCD
  • In coordination with account governance, prepares and presents technical dashboards during client committees
  • May be required to train operating technicians in the customer context (technical, organizational)
  • Reports on his activity, internal and external escalations to his manager. Is a force of proposal for the evolution of products and services.

Profile

  • Computer engineer (or equivalent), with knowledge and certification in the field of security, you have at least 2 years' experience in a similar position in the IT field and mainly on large accounts in INFRASTRUCTURE, and in Cloud solution.
  • Should have excellent technical knowledge of security domains (authentication, firewall, IPS/IDS, anti-virus, Siem).
  • Should have very good skills on the main manufacturers and publishers in the field, such as Fortinet, Checkpoint, McAfee, Juniper, Cisco, Cloud Security...
  • Should  have advanced qualities in oral and written communication.
  • Dynamic, with excellent interpersonal skills, be a passionate about IT in general and have a taste for customer service.
  • Be proactive, show diplomacy and persuasion and be major player in a team of experts
knowledge and abilities

Technnical:

  • Excellent Knowledge on Extranet/Internet protocols (TCP-IP, SMTP/POP, DNS, Proxy etc.)
  • Good knowledge on Network systems
  • Good working experience in Operating Systems – Windows and Linux
  • Good knowledge on Firewall technologies (Checkpoint, Juniper etc), Proxies, Antivirus, Load balancers, switch and routers (CISCO)
Conversant with MS Office Software Suite: Word, Excel, Outlook etc.
Education, Qualifications, and Certifications
  • Degree in IT or Telecommunications field from a recognized university
  • ITIL V3 Foundation (optional)
  • CCNA/ CCNP, minimum NSE4 +,PCNSA/ PCNSE (optional),ZCCA-IA/ZCCA-PA.

Orange Business Services Mauritius Limited

Orange Business Services Mauritius Limited

 

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