Sales Assistant

List of Duties (Principal Ones)

•           Brand Promotion: Effectively promote our brands in collaboration with Resellers within the local market.

•           Client Engagement: Regularly phone clients (at least twenty) to monitor and track the performance of our products in the market.

•           Competitor Insights: Collaborate with local partners to gather insights into competitors' offerings, enabling us to align our product pricing for better sales responses.

•           Stock Management: Guarantee Resellers maintain adequate stock levels to meet market demand.

•           Online Presence: Regularly assess Resellers' online platforms and social media accounts to evaluate their promotion of our products.

•           Inventory Optimization: Prevent aging stock and develop strategies to clear outdated inventory (Apply for resellers’ stock as well).

•           Payment Follow-Up: Maintain thorough follow-up on payments with Resellers.

•           Communication: Inform Resellers of new offers through various means such as face-to-face meeting, WhatsApp, email, or phone calls.

•           Product Support: Offer assistance to Resellers regarding product specifications and pricing as needed.

•           Order Processing: Handle Resellers' purchase orders and coordinate with the logistics team for delivery scheduling and locations.

•           Documentation: Prepare necessary documents such as RCNs, quotations, and proforma invoices when requested by Resellers.

•           Pipeline Management: Regularly update the sales pipeline per management's guidelines.

•           Management Reporting: Provide daily reports on Reseller outcomes to the management team.

•           Participation in Promotions: Participate in promotions organized by Resellers or our company.

•           Purchase Analysis: Monitor and analyze Resellers' purchases for efficient Reseller management.

•           After-Sales Support: Collaborate with the Proserv team to address after-sales issues and ensure excellent post-purchase service.

•           Budget Achievement: Strive to meet or exceed monthly budget targets, including total revenue and gross profit, broken down by brands.

•           Innovative Processes: Encourage creativity and innovation in our sales processes.

•           Cross-Departmental Collaboration: Collaborate effectively with other departments, including support services, delivery, after-sales, marketing, and administration.

•           Product Knowledge: Stay well-informed about product and service details, including updates and changes.

•           Lead Qualification: Research and qualify new leads to expand the customer base.

•           Ad Hoc Tasks: Undertake any other tasks requested by management and/or your direct superior.

Knowledge, Skills, and Competencies Requirements

• Understanding of the products or services offered by the company, including their features, benefits, and applications.
• Familiarity with the sales process, from lead generation to closing deals, including understanding the stages and steps involved.
• Knowledge of customer service principles and practices to provide excellent support to customers.
• Effective verbal and written communication skills for interacting with customers, colleagues, and other stakeholders.
• Strong organizational skills to manage sales-related documents, orders, and customer records efficiently.
• A strong customer-centric mindset, prioritizing customer needs and satisfaction.
• Careful attention to detail to ensure accurate order processing and customer information.
• A focus on achieving sales targets and contributing to the overall success of the sales team

Work Experience and Educational Requirement

• A minimum of 2 years of relevant experience
• A bachelor's degree in a related field such as sales, business, or marketing.