Reservation Officer (to be posted at the Head Office in Mapou)

We are looking for a motivated and talented Reservation Officer to join our 'Central Reservation Office' based in Mapou.

MAIN RESPONSIBILITIES:

• Use proper procedures to change or cancel reservations
• Input and process reservation correctly on the System
• Cooperate with the group of sales managers 
• Ensure that all paperwork; e-mailing and faxing are completed in a timely fashion 
• Responsible for processing room reservation by fax, phone and email
• Liaise closely with internal departments on reservation requirements 
• Perform any cognate duties as may be assigned by Reservation Manager 
• Check on a daily basis the arrivals and correspondences 
• Take bookings/reservations in a timely and efficient manner from TO/clients, and manage them on the System

 CANDIDATE'S PROFILE:

• Higher School Certificate or equivalent
• Professional Training from Hotel School will be a plus
• Previous experience in a similar position will be a plus
• Fluent in French and English, both written and spoken, a third language would be advantage
• Computer literate including hotel management system