Night Auditor/Receptionist
- Black River
- Negotiable
- Permanent
- Added 17/04/2024
- Closing 30/04/2024
Night Auditor/Receptionist
DUTIES AND RESPONSIBILITIES:
- Performs duties of Night Auditor as per hotel established procedures.
- Undertake front of house duties and attend to the needs of guests to ensure a good customer service experience.
- Build a good rapport with all guests and resolve any complaints/issues to maintain high quality customer service.
- Deal with guest requests to ensure a comfortable and pleasant stay.
- Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
- Responsible for accurate and efficient accounts and guest billing processes.
- To assist in keeping the hotel reception area clean and tidy at all times.
- Attend general enquiries received by phone & e-mails.
- Undertake general office duties, including correspondence, filing and switchboard, to ensure the smooth running of the reception area.
CANDIDATE PROFILE:
- School Certificate
- Experience in night audit is compuslory
- Good customer service
- Excellent communication and good planning skills
- Able to work flexible hours
- Empathic skills
- Optimistic and upbeat attitude
- Genuine personal warmth
- Team oriented