MANNED SECURITY OPERATIONS MANAGER

NA

We are currently looking for an experience Operations Manager to lead our Manned Security team. This position is responsible for management of the day-to-day operations of the guarding business and for leading the Field Operations Leadership team, in the attainment of short and long-term business and financial results. Responsibilities include providing direction to Team Operations Leaders and collaborating with Finance, Sales, HR, Safety and Security. The Operations Manager drives the execution of the business through the Leaders and motivates team members to achieve the best results and to drive continuous process improvement.

Key responsibilities :

• Provide direction, establishing clear and measurable goals and objectives to ensure successful and profitable management of the activity;
• Ensure proper recruitment, selection and training, while mentoring, coaching, motivating and developing the team;
• Liaise with relevant stakeholders for effective handling of customer queries;
• Develop and implement KPI, processes and reporting;
• Establish and maintain accountability on all levels;
• Proactively reduce risk exposure and ensure implementation of appropriate measures;
• Maintain positive employee relations and work environment;
• Establish profitable relationships by maintaining good communications and service with customers

Minimum Qualifications :

• At least 5 years of operations experience in a managerial role. A security and or facilities background/knowledge would be appreciated though not mandatory
• Experience in different type of businesssegments (hospitality, retail, administration, etc.)
• Excellent French & English verbal & written
• Willingness to work flexible hours
• A valid and clear certificate of character and driving license

Aptitudes:

• Excellent communication skills to be demonstrated internally with our team members and externally with our clients
• Detail oriented, strong organizational skills and ability to work independently
• Cross-functional collaboration skills
• Positive attitude and leadership skills

Professional Skills:

• Demonstrates strong management, leadership and team building skills
• Excellent consultative, analytical and problem solving skills
• Excellent interpersonal/communication and presentation skills