IP Assistant

The position requires a dedicated and strong team player. This position requires the successful candidate to work in accordance with the practice and the team's deliverables, including being willing to work overtime when necessary.

Key Performance Areas:
• Handling general administrative tasks on a day-to-day basis in support of the principal and team.
• Understanding, adhering and implementing standing instructions
• Typing basic letters and emails
• Effectively managing correspondence received from clients and colleagues
• Diary management
• Attending to generating and editing client portfolio reports and bulk renewal notification schedules using the relevant software/format (Patricia, PDF and Excel).
• Preparing accurate cost estimates in respect of trade mark and patent renewals.
• Filing online trade mark and patent renewals
• Account management including invoicing, credit control, handling account queries and following up on outstanding debt
• Establishing and/or maintaining relationships with professionals and support staff

Knowledge and Skills:
• Involvement in all aspects of the practice by offering proactive support and assistance
• Provide effective verbal and written communication in addressing clients' requests and expectations
• Possess highly developed interpersonal and communications skills, and good telephone etiquette
• Managing all aspects of the practice while creating a general professional atmosphere
• Effective office management and organisational skills
• Strong secretarial and administrative skills (computer/typing) with the ability to display initiative
• A high standard of efficiency in handling and prioritising tasks (multi-tasking)
• Strong attention to detail / accuracy and good turn-around time
• Sense of confidentiality, urgency and the ability to work under pressure
• Be a people’s person
• Be a team player, professional, flexible, reliable and friendly
• Be proactive in offering assistance and follow ups
• Demonstrates resilience

Qualifications:
• Higher School Certificate (HSC)
• Secretarial certificate or diploma would be beneficial, not mandatory