Customer service agent (English & French) EST
- Plaine Wilhems
- Negotiable
- Permanent
- Added 23/04/2024
- Closing 23/04/2024
CSR
The job that rocks :
- As part of our team, you will provide a premium telephone and email service to our customers: private customers, professionals and various partners
- You will identify the needs and priorities of customers, in order to offer an adapted solution to their expectations
- You will make quotes, manage negotiations until the reservation is validated and additional products are sold
- You will guide the customer throughout the booking process until the vehicle is picked up: modifications, cancellations.
- You will guide the customer throughout the rental period: various information, questions about the vehicle, extension, change of return location.
- You are available for the customer after the drop off of the car to answer questions and deal with any disappointments.
The applicant of our dreams :
- With call center experience in both Voice and Non Voice channel
- Has or has had commercial training or initial experience in the field of sales or services (tourism, hotels, travel agencies)
- Has experience in customer relations
- Is tenacious and persuasive, with a strong results orientation
- Excellent oral and written communication skills in french and englisch
- Good telephone skills and service orientation
- Demonstrates commitment and perseverance
- Is dynamic, rigorous and has a great capacity to adapt
- Is not afraid to work weekends and shifts