Customer Support Specialist

At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?

What do we have to offer?

• An attractive salary based on your experience and achievement. Including allowances for transport, internet and mobile (more information available during interview) with an addition of medical insurance fully paid by SD Worx for you and 2 dependents (upgrades available). And a yearly company bonus.
• We also offer career break options.
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!
• And all leaves are granted as from day 1!

About Huapii:

Our mission with huapii is to shape the future of organisations by empowering their people.

The way we do this is by supporting HR and Management to unleash the strengths, skills and full potential of your people and teams. Not in the more traditional way, but really ‘from within’ combining our viral change approach and our huapii platform to make it stick.

Your Responsibilities:

• Addressing customer inquiries and complaints through the ticketing system.
• Diagnosing technical problems and providing solutions or workarounds.
• Escalating complex issues to developers or other specialists when needed.
• Documenting support interactions and maintaining accurate records.
• Providing ongoing product training and answering questions about features and functionalities.
• Gathering customer feedback to identify areas for improvement in the product or support experience to ensure customer satisfaction and product adoption.

Your Skills and Qualifications:

• Entry-level position, ideally with a Bachelor's degree in Business Administration or a related field.
• Ability to work independently and as part of a team: You'll juggle your tasks while collaborating with colleagues.
• Time management skills: You'll likely be working with multiple tickets and deadlines.
• Strong work ethic: Customer support can be fast-paced, so a willingness to put in the effort is essential.
• Excellent communication skills: You'll need to be able to clearly explain complex topics to customers in a way they can understand.
• Active listening skills: You need to truly understand the customer's issue before you can solve it.
• Problem-solving skills: You'll be figuring out solutions for a variety of customer roadblocks.
• Customer service focus: A positive and helpful demeanor is key! You want to make sure customers feel heard and supported.
• Emotional intelligence: Being able to manage difficult conversations and de-escalate situations is important.
• Fluent in English. French or Dutch is a plus

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.