Customer Service Specialist

We are currently looking for potential candidates who have a can do attitude, willing to contribute and grow with the company. The Customer Experience Specialist will play a crucial role in ensuring customer satisfaction and loyalty by providing excellent post-sales support.

🚀 Exciting Opportunity Alert! Join Our Team at Purel Service Ltd, in Partnership with Hyundai Power Product UK!

Are you ready to seize the day with a can-do attitude and grow alongside a dynamic company? Look no further! We're on the hunt for passionate individuals to join us as Customer Experience Specialist.

As a Customer Experience Specialist, you'll be at the forefront of ensuring our customers' satisfaction and loyalty. Your mission? To deliver top-notch post-sales support, leaving our customers with nothing but smiles. If you're ready to embark on a journey of excellence, keep reading!

🌟 Responsibilities:

1. Customer Support Superstar: 

• Dive into customer inquiries via phone, email, and chat with flair and finesse.
• Provide timely and accurate information about our aftersales care (don't worry, we'll show you the ropes!).
• Juggle multiple cases with ease till resolution, all while maintaining a professional and friendly demeanor.

2. Issue Resolution Maestro: 

• Master the art of investigating and swiftly resolving customer complaints and issues.
• Collaborate like a champ with internal teams to tackle any bumps in the road.
• Keep our records shipshape, documenting interactions and solutions like a pro.

3. Customer Satisfaction Guru: 

• Ensure customer satisfaction and take proactive steps to elevate the experience.
• Spot opportunities to fine-tune our processes and procedures for better customer experience.

🎯 Pre-Requisites: 

• Excellent command of the English language, both written and spoken.
• A knack for crafting formal emails and chats (bonus points if you're familiar with Zendesk!).
• Attention to detail that's second to none.
• Bring your A-game with an energetic, proactive work ethic.
• Sharpen those listening skills and communicate like a pro.
• Organized, reliable, and bursting with professional integrity.
• Driven by results and fueled by customer happiness.

💼 Technical and Business Skills: 

• Diploma or equivalent experience to kick things off.
• Excellent Typing skills.
• Previous experience in customer service or call centers? Even better!
• Bonus points for marketing and administrative prowess.
• CRM system savvy? Consider it a plus!

🌟 Benefits: 

• Attractive salary + Transport + Performance bonus
• On-the-job training will be provided - Hybrid (Office + Home) working possibilities

🕒 Working Hours:

• Monday to Friday: 11:15 AM to 8:00 PM.
• Saturday: Half-day once every 4 weeks (rotational basis).

Ready to embark on an adventure with us?  Apply now and let's redefine customer satisfaction together!✨