Claims Executive

The CGRE Group started its journey with Africa at the core of its strategy. Being part of one of the largest listed groups on the Stock Exchange of Mauritius, the CGRE Group is built on a solid foundation and deeply-rooted values. These have contributed to the growth of the CGRE Group.

Job Description

As Claims Executive, you will be part of the Claims Department at CG Re (Africa) Ltd and your main responsibilities will be as follows:

• To process new claims notifications;
• To collect accurate information and documents to process a claim;
• To analyse claims made to establish whether they satisty the policy conditions;
• To monitor the progress of a claim;
• To manage personal allocation of claims in a timely and efficient manner;
• To handle claims in line with client expectations and the Company's service standards;
• To perform ongoing reviews of Work in Progress with the objective of reducing life cycle of claims;
• To chase reinsurers for their decisions on claims;
• To review decisions of reinsurers and revert to them if any matters are not clear or which the client/Company is not in agreement with;
• To chase reinsurers for settlement of claims which have been approved until they are paid;
• To raise claims debit notes in a prompt manner as soon as claim is approved;
• To handle any complaints associated with a claim;
• To manage all administration aspects of the claim;
• To adhere to legal requirements, industry regulations and customer quality standards set by the Company;
• To advise the claims team on technical claim handling matters;
• To work in full synchronisation with management and the whole team of CG Re (Africa) Ltd in order to achieve the ambition and strategic objectives of CG Re (Africa) Ltd;
• To ensure that KPIs are met for claims handling at all times;
• To ensure that clients' expectations are met at all times.

• Bachelors Degree in Mathematics, Statistics, Finance, Risk Management, CII or any other related fields;
• 2 years of experience as a Claims Handler or Claims Executive in the Insurance or Reinsurance field;
• Outgoing personality and Team Player;
• Excellent communication skills in English and French, both written and spoken.