Application Specialist

-SQL (intermediate to advance level) and exposure to Power BI (good to have) -Communication is a must (English) - at least 1 year Experience - 60% technical + 40% client facing

Application Support Specialist – “Reporting”

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience. The ideal candidate is looking to grow his/her career within our Customer Support team and thrives in a highly collaborative and fast paced environment.

The Reporting team regroups a bunch of passionate and dynamic folks who has the responsibility to deliver support on the Dayforce Reporting & Analytics features to all Ceridian’s Dayforce customers. Your role as an Application Specialist is to provide top notch support experience through excellent technical and function skills. You will have the opportunity to work with clients and colleagues around the world, get exposure on different legislations, fields, technologies and experience the diverse cultures.

Responsibilities:

•Providing rapid response and resolution to incidents by applying technical and functional knowledge

•Deliver customized solutions in accordance with agreed schedules, procedures and standards

•Program and script tasks as required

•Cross collaboration across departments to drive completion of tasks

•Use effective communication/interpersonal skills to deliver excellent customer service

•Effective documentation of actions/investigations and solutions on CRM system

•Evaluate and channel risks, challenges to Senior colleagues and Manager

•Meet Productivity and Quality expectations “Support KPI”

•Take full ownership and follow on assigned projects, create visibility to key stakeholders

•Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems

•Maintain a high level of client satisfaction

•Contribute to support knowledgebase

Competencies:

•Proficient in SQL

•Understanding of PowerBi and DAX coding will be an advantage

•Knowledge of software development concepts and lifecycles

•Excellent communication and interpersonal skills – French will be a plus

•Excellent analytical and problem-solving skills

•Excellent time management and organization skills

•Strong team player

•Passionate about client facing

•Strong focus on quality

•Autonomous and proactive

•Programming experience is an advantage

Education/Experience:

·Diploma or Degree holder in any IT related field

·Intermediate – Advanced SQL

·1-3 years of experience in software development, testing, implementation or support environment.

Working hours:

·Flexible working hours. “5 days week”

·11.30 am –8.30 pm

·2.30 pm –11.30 pm *