Administrative Assistant
- Mauritius
- Not disclosed
- Permanent
- Added 07/05/2024
- Closing 06/06/2024
- Maeva Duval
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Are you a meticulous and personable Front Desk Administrative Assistant? We have a great opportunity for you.
The Administrative Assistant will oversee daily operations at the front desk, undertaking a diverse range of administrative and clerical tasks throughout the organization, ensuring they meet the highest standards of quality. Serving as the initial point of contact, they will exude a friendly demeanor suited to customer service roles. Demonstrating exceptional communication and multitasking abilities, along with a positive outlook and unwavering work ethic, they will contribute to the seamless functioning of the company.
Key Responsibilities:
- Answer, screen and forward in coming phone calls.
- Greet and welcome guests as soon as they arrive at the office.
- Ensure reception and the entire office is tidy and complies with procedures, rules and regulations.
- Respond to customer enquires.
- Provide basic and accurate information in-person and via phone/mail.
- Order office supplies as stationery, groceries and first aid box and keep inventory of stock.
- Transfer customer calls to appropriate staff.
- Identify, research & resolve customer issues.
- Recommend process improvements where necessary.
- Customer follow-ups
- General administration ad-hoc as required.
- Managing meeting room.
- Recording and maintaining office expenses.
- Informing the security and syndic about repairs and maintenances of the office.
- Scheduling appointments.
- Overseeing office services like cleaners and maintenance service providers.
- Managing petty cash box monthly.
- Maintenance of suggestion box and notice board
Qualifications:
- Higher School Certificate holder, or diploma/degree in business administration or relevant field
Experience:
- Proven work experience as Receptionist/ Front Office Representative or similar role minimum 3 years
Skills and Knowledge:
- Fast & accurate data entry skills.
- Excellent phone etiquette
- Fluent in English
- A high level of accuracy & attention to detail
- Customer focus.
- Be a self starter who shows initiative.
- Problem solving skills.
- Work ethic
- Professional and adaptable.
- Handle pressure
Good to have:
- Excellent listening skills
- A willingness to problem solves.
- Strong verbal & written communication skills.
- Resilience - being able to handle complaints from customers.
- The ability to work as part of a team with professionalism.
- Be self-driven & pro-active.
- Organization skill to keep accurate record.
- Interpersonal skills.
- Strong IT skills
- Multi-tasking and time-management skills.
- Time management skills to prioritize and complete a side variety of tasks.
- Display a 'can-do' attitude when assisting other departments.
- High professional standard of customer service, ascertained through feedback from internal and
external customers. - Flexibility to adapt to changing work requirements and priorities that may require overtime and
extended hours.