- Design, Configure, and maintain network and IP Telephony equipment
- Identify, diagnose, and resolve network problems
- Maintain and support company’s LAN/WAN infrastructure
- Daily maintenance and problem resolution, monitoring of uptime and proactive resolution
Outline of Job Role and Purpose
- Design, Configure, and maintain network and IP Telephony equipment
- Identify, diagnose, and resolve network problems
- Create and maintain comprehensive documentation for all implemented solutions
- Provide post-sales technical support
- Maintain and support company’s LAN/WAN infrastructure
- Daily maintenance and problem resolution, monitoring of uptime and proactive resolution
- Participate in 24x7 on-call rotation
- Obtain and maintain required certifications for partnership with key vendors
Candidate Profile and Qualifications
- Degree in Computer Science/ Electrical & Electronic Engineering or any relevant degree
- CCNA Voice or CCVP will be a plus but not mandatory
- Familiarity with Cisco IOS Command Line is a mandatory requirement
- Familiarity with network devices including Cisco routers and Switches is also mandatory
- Familiarity and hands-on experience with the following technology will be a plus:- Cisco Unified Communications Manager and Cisco Unity Connection Firewalls, Wireless Access points, and WLAN Controller Knowledge of other networking brands
Job Skills, Knowledge & Attitude
- A thorough understanding of the implementation of OSI network model, Ethernet, and TCP/IP networking
- A practical level of experience implementing and administrating common TCP/IP-based Services, including DNS, DHCP, HTTP, FTP, SSH, SMTP, SNMP etc.
- Working knowledge of common network monitoring and security utilities
- Good troubleshooting skills
- Ability to prioritize and multitask and work under pressure
- Fast learner and willingness to learn new technologies and maintain industry knowledge
- Excellent communication and interpersonal skills
- Excellent customer presentation skills
- Ability to lift, carry, and move all components network equipment
- Ability to travel 25-50% of the time
- Valid driving license