This job is expired

Customer Technical Support (CTS) Specialist

  • Plaine Wilhems
  • Negotiable
  • Permanent
  • Added 20/11/2017 
  • Closing 20/12/2017

.

 

Roles:

  • To manage the incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.
  • To analyze these issues and to fix them using the tools, and processes available
  • To participate in the evolvement of the processes taking into account customer requirements
  • To work closely with the monitoring team located in Mauritius or Egypt/Cairo

Requirements:

  • University degree in IT with experience or fresh graduate
  • Diploma holders with professional qualifications (CCNA, MCSE, Linux) or 1-5 years of experience will be considered as well
  • Experience in the following technologies would be a definite advantage: Lotus Notes, Exchange, Firewall and networking
  •   Ability to Work  on 24/7 shift System
  •  Fulency in French And English
  •  Good knowledge of Networking
  •  Excellent customer Service Skills

Orange Business Services Mauritius Limited

Orange Business Services Mauritius Limited

 

View More Vacancies from Orange Business Services Mauritius Limited

Advertise with Us
Help

We use cookies to customise our website for you, giving you the best possible user experience. If you continue without changing your settings, we’ll assume that you are happy to receive this personalisation. Find out more about our cookie policy

Accept & Close