We are actually searching for experienced Technical Support & Project Coordinator for generators.
Duties & Responsibilities
To follow on projects and the after sales activities of the generator business working closely with the B.U. Manager
To attend and diagnosis faults and fix technical problems on generators and associated control systems
To plan and supervise work of subordinates, delegate effectively and coach employees towards the attainment of organisational goals and objectives
To plan and monitor repairs (indoor and outdoor) in a timely manner, effectively and efficiently
To identify customer needs and issues and use the relevant technology and tools for customer service related processes in order to maintain high quality service and excellence within the company
To assist the B. U. Manager in ordering of products, receiving of products, monitoring of stock movement, regular inventory control and interim quality checks
To liaise with Spare Parts Manager concerning spare parts orders and forecast stock needs
To establish and maintain good relationship with Suppliers
To demonstrate good communication and interaction skills while dealing and collaborating with other departments.
To support actual marine after sales service team with trouble shooting on electronic control systems
To maximise income-generating opportunities through the range of existing activities as well as effectively identifying new sources of income
To establish training, development and motivation programmes for the staff in close collaboration with the Human Resources Department with a view to increase staff motivation and commitment and to maximise performance at all levels
To demonstrate the appropriate leadership styles to motivate and empower employees through periods of organisational growth or change
To ensure that the Department complies with all Occupational Health & Safety measures and statutory rules and regulations
To plan and prepare annual budget and monitor monthly progress, in collaboration with the B. U. Manager
To ensure compliance with all legal provisions governing the business unit
To help expand our client database in the generator sector
Candidate Profile:
Previous or Past experiences in dealing with generators will be a definite advantage.
Degree holder/ Certificate or equivalent qualifications
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