The Travel and Security officer is the point of contact of travellers and has the mission to implement and maintain the different safety protocols.
RESPONSIBILITIES
Implementing the Safety Policy and sensitising the personnel on international risks
Communicating the alerts for each country where BIA employees are present
Analysing risks level in the countries and regularly communicating with QHSE Manager of the group
Regularly contacting the HSE Regional Managers to analyse the evolution of countries under alert
Preparing and communicating the prevention rules and regulations
Carrying out mock exercise of safety protocols.
Proposing and implementing areas for improvements identified during the mock exercise
Testing satellite phones at defined frequency and ensuring proper use of the phone
Keeping up to date the surveillance records and the expat database
Processing the different « Travel request » in database
Establishing a database of hospitals and emergency numbers for the different countries and of hotels proposed by the Safety department and regularly be informed on their safety level.
In medium and high risks countries, making travel recommendations, contacting travellers and give appropriate preventive instructions
Keeping up to date the Safety page on SharePoint
Handling travel requests
Managing the flights and trains booking
Keeping the database of the travellers up to date in consultation with traveller/s, N+1, HR and finance
Managing hotels, cars and taxis booking
Keeping an updated list of all documents necessary to get visas
Informing the collaborators about embassies to contact for visas
Keeping copies of the vaccination book and visas of each traveller (database)
Keeping copies of tickets (including changes and cancellation) and database of travels
Controlling and encoding invoices
EDUCATION & EXPERIENCE
At least 2 years’ experience in a travel agency. Experience with African traffic is a must.
Experience in travel safety
Experience with Amadeus
Experience of SAP
Fluent in French and English
SKILLS
Communication skills
Analytical thinking
Planning and organisation
Initiative and pro-activity
Customer focus