Customer Service Officer ( Night Shift)
- Plaine Wilhems
- 10,000 - 20,000
- Permanent
- Added 06/09/2017
- Closing 06/10/2017
To cope with our rapid business expansion, we are currently looking for candidate with suitable caliber to fill up the following position.
Working Hours: On shift system
1st Shift: From 18:30 up to 02h00 a.m
2nd Shift: 00h00 a.m to 8h30 a.m
Responsibilities:
- Handle incoming calls
- Assist clients to get a quote online
- Assist clients to renew insurance online through “My Account”
- Attending to customer queries
- Providing emergency contact numbers to clients who need assistance
- Resolve customer complaints and urgent matter via phone
- Provide constructive feedback on operational procedure/ workflow for service enhancement and efficiency improvement
- Participate in ad hoc tasks and projects as assigned
- Conduct basic data analytics on Social Media
Requirements:
- HSC Holder (degree holder will be an advantage)
- Experience in customer service is a must
- Experience in call centre is preferred
- Good communication and customer handling skills and hardworking
- Good PC skills, fast and accurate typing
- Fresh graduates are welcome to submit their applications
Benefits:
- Comfortable working environment
- Professional training
- Career prospect
- Attractive salary package & fringe benefits will be offered to the successful candidates.
Working Hours: On shift system
1st Shift: From 18:30 up to 02h00 a.m
2nd Shift: 00h00 a.m to 8h30 a.m