Senior Client Executive
- Plaine Wilhems
- Negotiable
- Permanent
- Added 31/08/2017
- Closing 16/09/2017
Adecco is an International HR and Consultancy firm.
Our client, a fiduciary company, is looking for a Senior Client Executive.
Our client, a fiduciary company, is looking for a Senior Client Executive.
Reporting to the Team Leader, the successful candidate will be responsible to attend to client queries in a timely manner with a high service standard ensuring ownership through to completion.
Main responsibilities:
- Responsible for a portfolio of clients and acting as the direct point of contact;
- Ensure a timely, precise and high-quality service delivery to all clients;
- Ensuring compliance with anti-money laundering procedures, working closely with compliance team for the proper due diligence in gathering all the necessary data and information for a full new client review;
- Attend to corporate secretarial functions;
- Drafting of minutes/resolutions;
- Prepare and organize board documents efficiently and in a timely manner;
- Attending board and other meetings as required;
- Instructing payments, statutory filings/returns and ensure a timely delivery
- Proactively resolve clients moderate to complex issues and escalating as required;
- Responsible for incorporation of client entities;
- Liaise with external parties such as bankers, auditors, lawyers and regulatory bodies;
- Liaise with related authorities for permits and licenses;
- Build and maintain good relationship internally with juniors, peers and line manager;
- Coach junior members of the team in all areas of their work;
- Maintaining proper and complete file for each client – physical as well as on the system;
- Daily and effective input on timesheet or any time management system;
- Attend client meetings with Team Leader/Manager as and when required;
- Ensure that necessary filings as per the legal and regulatory framework are made within the prescribed deadline;
- Ensure that the required information is uploaded and updated on the relevant internal systems in place;
- Ensure that invoices are prepared by the finance department on time;
- Prepare client invoices as part of the billing process;
- Ensure compliance of portfolio with applicable legal framework;
- Familiarize and adhere to internal policies and procedures;
- To identify training needs of team members and provide relevant training to subordinates;
- Any other cognate duties that may from time to time be required which are appropriate to the role and business requirements.
Qualification:
- Either a Degree in Law and Management or a Professional qualification (ACCA/ICSA/STEP).
- 2 years’ experience in a similar position;
- Good Knowledge of legal & regulatory framework;
Candidate profile:
- Proficiency in Microsoft Word, Excel & PowerPoint;
- Very customer focused;
- Good problem-solving skills;
- Accurate and methodical, with great attention to detail;
- Excellent written and verbal communication skills
- Ability to draft effective communications (emails, letters, memos, etc..) with good grammar, spelling & proofreading skills;
- Strong organizational and multi-tasking skills;
- Ability to work in a dynamic, demanding, high-pressure environment;
- Exceptional organisation and time management skills;
- Good judgement and decision-making skills;
- Ability to meet deadlines; extremely organised with the ability to prioritize and multi task;
- Ability to maintain high level of confidentiality.