The client is seeking to recruit a Customer Service Assistant

Responsibilities:

• Reply to sales queries to customers or other Teams
• Query regarding posting of transactions/ status of requests (Phone & letters)
• Other queries & requests, e.g. Relationship of accounts, Trade finance facilities
• Provide statements and advice requests
• Attend to any other customer requests made by RM
• Opening of accounts
• Closing of accounts
• Signatories & signature maintenance
• Standing instructions
• Direct Debit
• Sweep facilities
• Hold orders
• Cheque Book Request
• Stop Payment
• Send for amendment to deposit details (interest disposition/ early redemption etc)
• Send for amendment to loan details (clear arrears/settlement account etc)
• Assist Credit Services in monitoring of flaws
• Timely monitoring of past dues
• Assist RMs in restructuring/ settlement recommendation to Underwriting Team
• Share background information with Monitoring Team for facilitating collection/ recovery where accounts go to Monitoring Team or recovery and Work Out
• Good communication skills, fluent in English and French Customer Oriented Sound bank product knowledge