the general guidance of the General Manager and the Area Training Manager, and within the limits of IHG policies, procedures and HR Framework, is responsible for managing the hotel’s training function.

KEY RESPONSIBILITIES

• Analyse training needs of the hotel in general and individual departments and prepare an annual training plan for the General Manager and Executive Committee for review
• Familiarize with the IHG Training and HR standards
• Ensure effective training programmes are in place for the following:
  • New Employee Orientation
  • Train the Trainer
  • Customer Service Training
  • Technical Job Specific Training (through certification of departmental standards and procedures)
  • Supervisory Skills Training
  • Management Development
  • Fire, Life and Safety Training
  • Selling Skills
  • Employee Refresher Training
• Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
• Maintain all hotel training records
• Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
• Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
• Attend departmental training session and give feedback on performance
• Use IHG benchmarks to monitor success of training programmes and amend efforts accordingly eg EES (Engagement Index), GSTS (GSS Index), I-Tool Kit, achievements of budget, etc
• Assist Department Trainers in preparing and conducting departmental training and assess accordingly
• Prepare and monitor training programmes for :
  • Management Trainees
  • Work Experience
  • Hotel School Trainees, etc
• Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
• Ensure products and resources are assigned to the appropriate department and billed accordingly
• Ensure that Department Heads abide by their responsibilities of employee training against department SOPs
• Produce monthly training reports for Area Training Manager / General Manager including:
  • Internal Training Programmes conducted:
    • Who attended
    • Number of people attended
    • Duration of training
    • Who trained
    • Cost of delivery (including labour costs)
    • Anticipated return on investment and/or training goal
  • External training programmes attended:
    • Who attended
    • Number of people attended
    • Duration of training
    • Who trained
    • Cost of delivery (including labour costs)
    • Anticipated return on investment and/or training goal

• Liaise with other IHG Training Managers to share experience and resources
• Liaise with educational institutions conducting hospitality and training courses
• Maintain current information and records of suppliers of training resources and materials
• Delivers briefings of all internal programmes to executive management and department heads
• Contributes towards regional activities as directed by Area Training Manager / General Manager
• Provide input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
• Coach, counsel and discipline staff, providing constructive feedback to enhance performance
• Regularly communicate with staff and maintain good relations
• Monitor action plan to reach KPOs
• Implement the action plan
• Monitor Talent Management process
• Ensure identified HIPO are developed as per their personal development plan and as per Area Development Process standards
• Perform any duties and tasks entrusted to you by InterContinental Mauritius within the framework of your band category, according to your skills and competencies.