• SC / HSC level or equivalent with professional training and experience
• Diploma with specialization in F&B from a recognized institution
At least 6 years work-related experience in F&B operations with at least 2 years as Outlet Supervisor in hotels or restaurants.
Computer literale including hotel management system such as Opera, Micros, Win HMS…
Fluent in English and French both written and spoken, a third language preferred
- Coordinate & supervise activities to ensure optimum care and assistance to guests
- Establish and maintain effective employee relations
- Ensure high level of quality services are delivered to guests at all times
- Handling and monitoring of guests complaints and the relevant follow up action required
- Consult daily events to take note of number of guests for “mise en place” / to prepare arrival and special cocktail / “mise en place” of fruit platters in arrival rooms
- Inspect set ups, including service station before the opening/ensure that guests’ requests are properly followed
- Ensure the set up and ambiance of the Outlet / Villas are as per standards
- Assist his superior in ensuring a proper manning during the shift
- Assist his superior in managing the budget efficiently and effectively
- Monitor leaves in respective outlet
- Control of expenses (Breakages, linen, materials, etc.)
- Monitor the outlet’s operation equipment in collaboration with the responsible of the stewarding department
- Conduct monthly inventory on materials used in the outlet / Villas.
- Check and approves stores requisitions whilst ensuring par stock at the Outlet are maintained
- Submit at the end of each shift number of covers and sales figures to the FNB Manager / Night Auditor
- Ensure that all transactions regarding guests checks are dealt with
- Ensure respective TMs are operating as per Quality Management System
- Ensure respective TMs are operating as per S&H regulations and policies
- Establish all quality procedures in collaboration with the quality manager and ensure the follow-up
- Participate in daily briefings and debriefings with respective team members and attends daily F&B meeting.
- Ensure proper grooming of team members as per standard
- Participate in service of food and beverage items as and when required
- Ensure the quality of products and services delivered to guests
- Ensure that all matters concerning TM are communicated to the FNB Manager / HR Manager
- Supervise orders to rooms and liaise with the kitchen to keep up established standards
- Organise breakfast / lunch / dinner
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