Guest Relation Officer
- Black River
- Not disclosed
- Permanent
- Added 29/12/2016
- Closing 15/01/2017
Offer guests a friendly and efficient service at all times, as per standards
- Take part in training and implement accordingly
- Keep superior informed about all unusual matters concerning any plans affecting his/her area
- Welcome Guests and assist for check-in / check-out purposes
- Accompany Guests in their room & conduct hotel visit with Guests
- Provide explanations to Guests with regard to room amenities and equipment
- Conduct efficiently and effectively hotel visits
- Attend to Guests’ complaints and liaise with HOD concerned for remedial actions
- Give relevant and up-to-date information to Guests
- Coordinate Guests wedding and any other special events
- Collect Guests comments
- Update Guests complaints
- Compile Guests preferences
- Promote upselling
- Minimize Wastage
- Prepares daily events and forward to all departments
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