Front Office Controller

Front Office Controller

We are looking for a dedicated professional responsible for overseeing the Front Office financial controls, ensuring precision, compliance, and smooth operational flow.

Main responsibilities:

• Oversee Night Audit operations by ensuring accuracy of daily postings, ledgers, rate codes, routing instructions, meal plans, vouchers, and guest profile details in Opera.
• Verify and process all financial transactions including room charges, upgrades, virtual card payments, deposits (bank/MIPS), preauthorisations, and master account settlements.
• Manage group billing by validating proforma rates, routing accommodation charges, confirming contractual payments, and verifying transfer operator charges.
• Handle no-shows, cancellations, adjustments, and guest complaint resolutions in line with Central Reservation Office (CRO) instructions and Account Receivable/Tour Operator documentation.
• Ensure accurate monthly financial controls, including vetting Online Travel Agency invoices, preparing concessionaire invoices, updating exchange rates, and issuing debtors, pseudo room, and complimentary room reports.
• Respond to finance-related queries promptly and maintain clear communication with Front Office, CRO, Finance, and internal stakeholders.

PROFILE:

• Holder of a Higher School Certificate or equivalent; a diploma in Finance, Accounting or Hospitality is an advantage;
• Minimum 3–5 years’ experience in a similar Front Office/Finance controlling role, preferably in hospitality;
• Strong analytical, numerical and reconciliation skills with a high level of accuracy;
• Proficient in MS Office and hotel management systems (Opera PMS);
• Excellent organisational, communication, and reporting skills;
• Ability to work independently, manage multiple deadlines and maintain high service standards.