Senior Client Service Representative

We are looking for a highly motivated and experienced Senior Client Service Representative to join our team. The selected candidate will act as a key service touchpoint for major motor and general insurance clients, ensuring exceptional service delivery and oversight of escalated matters.

Key Responsibilities

• Act as the primary contact for key motor and general insurance clients, managing escalated queries and complaints with professionalism and efficiency.
• Assist in policy issuance, renewals, endorsements, cancellations, and claims coordination.
• Provide guidance, coaching, and mentorship to junior team members to strengthen overall service quality and team performance.
• Ensure strict adherence to regulatory requirements, internal procedures, and service standards across all client interactions.
• Prepare regular reports on portfolio performance, client feedback, escalated cases, and outstanding matters.

 Job Requirements

• Minimum Higher School Certificate.
• Diploma or relevant qualifications in Insurance or Business Administration would be an advantage.
• At least 3–5 years of experience in client servicing, preferably within the insurance sector.
• Strong communication, interpersonal, and problem-solving skills, with the ability to handle complex situations and escalations.
• Proven ability to build strong client relationships and manage key accounts effectively.
• Sound knowledge of general insurance products, processes, and regulatory requirements.
• Proficiency in MS Office tools.
• Strong organisational skills with the ability to work independently and guide junior staff.
• Flexibility to work retail hours, including weekends.