Medical Representative

medical representative

Key Responsibilities

1. Health Care Professional Engagement & Education

• Conduct face-to-face detailing visits with Specialists, GPs, Nurses, Physiotherapists, and Pharmacists/Pharmacy Technicians.

• Deliver clinical education and product training to ensure clear understanding of benefits, correct usage, and safety profiles of Reckitt’s portfolio.

• Facilitate CPD-accredited education sessions for Doctors and Pharmacists.

• Support medical activations and ensure strong engagement with key therapeutic areas.

2. Pharmacy Engagement

• Provide in-depth product training and clinical updates to pharmacy teams.

• Educate pharmacists on best practices for patient counselling related to Reckitt’s products.

3. Regulatory & Pharmacovigilance Support

• Report adverse events and product complaints in compliance with Reckitt’s pharmacovigilance standards.

• Communicate PI label updates and regulatory changes to HCPs.

4. Operational & Administrative Duties

• Log all detailing calls, training sessions, and interactions in the CRM system.

• Manage monthly budgets related to travel, activations, and educational programs.

• Prepare and submit activity reports, market insights, and HCP engagement summaries.

5. Sales Responsibilities

• Achieve sales targets and drive market share growth in the assigned territory.

• Monitor competitor activity and market trends to refine strategies.

• Maintain accurate records of sales performance, customer interactions, and territory metrics.

• Track key KPIs include prescription volume and sales revenue.

6. Industry Events & Continuous Learning

• Represent Reckitt at medical conferences, trade shows, and CME events.

• Stay updated with scientific and medical developments relevant to the product portfolio.

• Collaborate with internal teams to ensure alignment with medical marketing strategies.

Qualifications & Experience

• Professional Requirements

• Prior experience as a Medical Representative preferred for Senior positions; not essential for Junior positions.

• Minimum BSc Degree or equivalent in a healthcare-related field.

• Qualifications such as Physiotherapy, Biokinetics, or Pharmacy-related studies are advantageous.

Technical Skills

• Strong presentation and communication skills.

• Proficiency in MS Office (Word, Excel, PowerPoint).

• Basic computer literacy and CRM exposure.

• Good understanding of the healthcare landscape in South Africa.

Personal Competencies

• Ability to detail products confidently to Specialists, GPs, and Pharmacists.

• Strong understanding of targets, KPIs, and basic data analysis.

• Basic to intermediate understanding of budgets and financial principles.

• Excellent communication skills in relevant local languages.

• Professionalism, resilience, and the ability to build strong relationships.