CUSTOMER SERVICE REPRESENTATIVE - INSURANCE BACK OFFICE

Supports insurance operations via accurate data entry, policy updates, and client record management. Manages back-office tasks such as document processing, claims follow-up, and system updates. Ensures service quality, confidentiality, and compliance with internal standards.

Department: Operations / Insurance Support
Reports to: Team Leader / Operations Manager
Location: Ebene
Contract Type: Full Time

Key Responsibilities:

• Claims Data Entry: Input and verify insurance policy details, claims information, and client updates into internal systems.
• Document Handling: Categorize, index, and archive scanned insurance documents according to company protocols.
• Client Record Maintenance: Update customer profiles and insurance records based on client requests or operational needs.
• Calls,Email & Ticket Management: Respond to internal queries and client requests via email or ticketing systems, ensuring SLA compliance.
• Quality Control: Review processed files for completeness and accuracy, flagging discrepancies for resolution.
• Collaboration: Coordinate with front-office teams, underwriters, and supervisors to ensure smooth workflow and data integrity.

 Required Skills & Competencies:

• Strong attention to detail and accuracy
• Good command of French and English (written and spoken)
• Ability to work independently and meet deadlines
• Team-oriented with strong interpersonal skills
• Familiarity with insurance processes or administrative workflows is an advantage
• Discretion and professionalism in handling sensitive data

 Qualifications & Experience:

• Minimum HSC or equivalent
• Prior experience in customer service, insurance, or administrative support preferred
• Basic knowledge of KYC requirements

 Benefits:

• Transport provided (to and from work)
• Monthly and/or quarterly performance bonuses
• Medical insurance after one year of service
• Career development and internal mobility opportunities
• Supportive and dynamic team environment