Client Service Representative

Company Overview/purpose of the job Global leader International SOS seeks a Client Services Representative to support Sales & Marketing with renewals, onboarding, invoicing, reporting, and Salesforce compliance while enabling business development success.

Key Responsibilities

• Account Management & Sales Support:
  • Facilitate 120-day renewal process and pipeline reviews.
  • Assist with new account implementation and renewals.
  • Oversee digital product rollouts and client onboarding.
• Compliance & Contract Management:
  • Track and store contracts; ensure approvals per GAPP.
  • Escalate non-standard requests to Legal/Commercial Services.
• Invoicing:
  • Prepare monthly invoicing templates; ensure timely dispatch.
• Salesforce Management:
  • Maintain real-time updates; monitor compliance and adoption.
• Reporting & Analysis:
  • Generate client activity/utilization reports; review accuracy.
• Quality of Service:
  • Maintain data integrity; ensure operational procedures are accurate.
• OH&S Responsibilities:
  • Promote safety culture; ensure compliance with OH&S standards.

Skills & Competencies

• Strong analytical, communication, and time management skills.
• Proficient in MS Office and CRM tools.
• Ability to work autonomously and in multicultural environments.
• Competencies: Action-oriented, customer focus, planning, perseverance, teamwork.

Experience & Qualifications

• Minimum 2 years in customer service or analytical role.
• Sales/commercial degree or diploma preferred.
• English & French required; Portuguese/Mandarin advantageous.