Waiter/ Waitress, In Room Dining

A room server will Endeavour to provide the highest level of customer service to our guests at all times in the room & suite.

Job Summary:

Beverage, both alcoholic and non-alcoholic in nature, as well as some food items, will be provided to our guests in a timely manner.

Key Duties and Responsibilities:

• Display knowledge of the suite food menu, wine & liquor menu, employee handbook.
• Must understand all aspects of the training manual and use as reference when necessary
• Must listen and respond to customer complaints (acknowledge, apologize, ect)
• Must maintain proper suites policies/procedures at all time
• Perform standardized opening and closing suites procedures (as outlined in the staff training manual)
• Must work well individually and as part of a team.
• Must maintain high standards of cleanliness and acceptable levels of department appearance at all times.
• Required to work on flexibility hours & on occasion be available to cover shifts
• Always come prepared for a shift with a note pad, corkscrew, bottle opener, and pen.
• Must handle cash, be familiar with credit/debit card procedures, and be responsible for sum of money at times.
• Must be courteous, pleasant, and well groomed at all times.
• Must attend and participate in all training sessions and staff meetings throughout the season
• Provide the highest level of customer service to both internal/external customers in a professional and hospitable manner.
• Must carry out all other duties as delegated by the superior.
• Responsible for organizing, maintaining and cleaning of the there department & still room.
• Act in the capacity of a shift leader when required.

 About You:

• Must have completed smart serve beverage & food service training
• Previous serving experience an asset
• Ability to work in a fast paced environment
• Excellent customer service skills
• Minimum school certificate
• Third language if possible
• Food Handler's Certificate