Guest Services Attendant

The Guest Services Attendant greets visitors, answers calls, and ensures professional, customer-focused interactions. Handles complaints, maintains a positive attitude, and goes the extra mile to ensure guest satisfaction. Must be reliable, communicative, and customer-oriented.

• Greet guests and provide a warm and welcoming atmosphere.
• Answer incoming phone calls and direct them to the appropriate person.
• Manage reservations for tee times, lessons, events, and other services offered by the golf club.
• Assist with administrative duties such as data entry, filing, and organizing paperwork.
• Provide information about the golf club, services, and amenities to guests.
• Process payments for services rendered.
• Handle customer complaints and resolve issues in a professional manner.
• Ensure the reception area is clean, organized, and well-stocked with necessary supplies.
• Schedule appointments for customers and clients to meet with or talk with the General Manager and other personnel within the business such as meetings and conferences.
• Take messages from callers and escalate to the General Manager and other Head of Departments.
• Assist with other duties as assigned by the General Manager.

Note: Any other assignments as may be delegated