IT Manager

Responsible to oversee the hotel’s information technology infrastructure, ensuring smooth and secure operation of systems that support hotel management, guest services, and administrative functions.

Key Responsibilities

1. Systems Administration & Operations

• Oversee daily IT operations across the hotel.
• Maintain and support all critical systems such as Opera PMS, Micros POS, SunSystems, HR systems, and interfaces for booking engines.
• Ensure uptime and performance of network, Wi-Fi, servers, and endpoints.
• Monitor and maintain data backups, antivirus systems, and disaster recovery plans.

2. Network & Infrastructure Management

• Manage the hotel’s LAN/WAN, internet connectivity, and security firewalls.
• Oversee hardware and software inventory, asset management, and license compliance.
• Coordinate with vendors and service providers for IT support and maintenance.

3. Data Security & Compliance

• Implement and monitor cybersecurity measures and IT policies.
• Ensure data privacy and compliance with corporate IT standards and local regulations.
• Conduct periodic audits and system health checks.

4. User Support & Training

• Provide 1^st and 2^nd level technical support to all hotel departments.
• Organize IT training sessions for staff to promote digital literacy and security awareness.
• Manage helpdesk requests and track issue resolution.

5. Project Management

• Plan and execute IT projects such as system upgrades, new installations, or migrations.
• Coordinate with corporate IT teams for system integration and standardization.
• Support implementation of digital transformation initiatives (e.g., guest apps, smart room systems, cloud solutions).

6. Vendor & Budget Management

• Manage IT service contracts and vendor relationships.
• Prepare and monitor IT budgets, ensuring cost-effectiveness.
• Evaluate and recommend new technology solutions aligned with hotel business needs.