(MAU) Data Specialist I

Join Dayforce as a Payroll Technician Specialist. Manage end-to-end payroll processing, audits, and reconciliations. Ensure accuracy, meet KPIs, resolve issues, support clients, and drive continuous improvement in a fast-paced global team. #Dayforce #Payroll

Location: This role is based in Mauritius

About the Opportunity:

Responsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited of outputs and transmitted accurately and timely.

What you’ll get to do:

• Ensure accurate and timely payroll processing, reconciliation, and auditing for assigned clients.
• Perform quality control and audits to minimize payroll errors and defects, and resolve payroll issues with internal teams.
• Use analytical skills to handle incidents and provide timely customer updates while maintaining satisfaction.
• Monitor, process, and validate import/export files, logging cases, and updating status on Share Points.
• Meet or exceed KPIs, implement corrective actions, and track delivery data for performance analysis.
• Contribute to process improvements, proactively identify risks, and escalate issues to management as needed.
• Accountable for individual performance and development, aiming to become a Subject Matter Expert.

Qualifications

• Strong experience in high-volume payroll operations, with an understanding of payroll, RTI, and relevant legislation.
• Previous experience in payroll outsourcing/consulting and customer support, with excellent written and verbal communication skills.
• Proficient in time management, prioritization, and using MS Word, Excel, PowerPoint, and Outlook.
• Demonstrates qualities like quality focus, results orientation, adaptability, and teamwork.
• Strong analytical, reporting, and problem-solving skills, with a keen attention to detail and systems orientation.

Education/Experience

•  HSC Holder or Higher Education
•  CIPP certified / Native Payroll certified (EMEA)
• Sound knowledge of GDPR
•  At least 2 years of work experience in a customer-facing office environment

Other Requirements

• Mid Shift UK working hours - 11.30 - 20.30
• Ability to work overtime (Weekday/Weekend) during year end season and including Mauritius public holidays