Front Office Executive

The Front Office Executive oversee daily front desk operations and ensure excellent guest service.

1. Guest Relations and Service Excellence:

   • Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out experience.

   • Provide accurate information about Hotel facilities, activities, and local attractions.

   • Handle guest requests, inquiries, and concerns promptly and courteously, ensuring total guest satisfaction.

   • Maintain an approachable and friendly demeanor at all times, reflecting the resort’s image of personalized luxury service.

2. Operational Duties:

   • Ensure efficient operation of the Front Desk, following established policies and procedures.

   • Accurately manage guest accounts, billing and  payments.

   • Maintain up-to-date records of arrivals, departures, and guest preferences.

   • Assist in coordinating guest transportation, wake-up calls, and other front office services.

3. Communication and Coordination:

   • Liaise closely with Housekeeping, F&B, and other departments to ensure guest expectations are met seamlessly.

   • Communicate special requests and guest feedback effectively to relevant departments.

   • Attend daily briefings and contribute to creating a positive and collaborative work environment.

4. Presentation and Professional Standards:

   • Maintain a high level of grooming and personal appearance in accordance with resort standards.

   • Uphold confidentiality and professionalism when handling guest information and financial transactions.

   • Ensure the reception area remains organized, welcoming, and visually appealing at all times.

5. Sales and Guest Engagement:

   • Promote Hotel facilities, services, and special offers to enhance guest satisfaction.

   • Encourage guest feedback and ensure proper follow-up to continuously improve service quality.