Telephonist
- Savanne
- Negotiable
- Permanent
- Added 07/10/2025
- Closing 06/11/2025
- Ingrid Gangaram
Receive, direct and replay telephone messages and emails. Ascertain Protocole & SOP Standard are followed at all time
| • Take part in internal training courses and to implement what has been learnt in daily practice & process | |||||||
| • Assist his superior in ensuring a proper manning | |||||||
| • Keep superiors informed about all unusual matters concerning any plans affecting his/her area | |||||||
| • Assist Sub Section as and when required | |||||||
| • Play an active role in the team | |||||||
| • Ensure that on the job training is conducted o a regular basis | |||||||
| • Answer telephone calls and provides a well-mannered reply to all telephone callers in a professional manner | |||||||
| • Take messages and transfer to concerned departments efficiently | |||||||
| • Ensure that discipline prevails within the team | |||||||
| • Greet, assist and/or direct visitors and the general public | |||||||
| • Provide appropriate informations about hotel services to guests | |||||||
| • Keep record of requests placed by the guests | |||||||
| • Perform wake up call services | |||||||
| Provide word-processing and secretarial support | |||||||
| • Maintains an adequate inventory of office supplies | |||||||
| • Participate in Eco Standard/Sustainable Responsibility set by the hotel | |||||||
| • Ensure efficient use of materials and equipments to minimise wastage | |||||||
| • Ensure energy saving (electricity) | |||||||
| • Re-direct calls as appropriate and take adequate messages when required | |||||||
| • Develop and maintain a current and accurate filing system | |||||||
| • Manage booking of board rooms | |||||||
| • Receive, direct and relay telephone messages and fax messages | |||||||
| Pick up and deliver the mail | |||||||
| Respond to public inquiries | |||||||
| • Answer all incoming calls and handle caller’s inquiries whenever possible | |||||||
| • Hand-over informations/issues to GRM at the end of shift | |||||||
| • Follow strictly the procedure pertaining to section key | |||||||
| • Report telephone equipment or service complaints and problems | |||||||
| • To ensure villas letter and welcome cards are print daily as per Win Hms system | |||||||
| • To enssure assistance is given to GRO in daily task ( PCR record & follow up ) | |||||||
| • To follow up message left in log book | |||||||
| • Maintain office sanitized, clean and tidy at all times | |||||||
| To enssure Mail has been sent for daily Trip Advisor ….. | |||||||
| • Encourage and perform upselling and ensure posting done on Guest account | |||||||
| • Quickly identifying the nature of the telephone call in a courteous manner | |||||||
| • Screening telephone calls appropriately | |||||||
| • Play an active role in the telephonist team and ensure smooth and satisfactory hand over between shifts | |||||||
| Renew Greenkey Membership annually | |||||||
| Comply with all the sustainability commitments and practices implemented within business units | |||||||
| Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society |
| • SC level or equivalent, professional training and experience | |||||
| • 1 Years experience in related position • Fluent both in English and French, a third language would be an advantage |
Heritage Le Telfair Golf & Wellness Resort
- B9, Coastal Road, Bel Ombre, Mauritius, Bel Ombre, Mauritius