SHOP ASSISTANT

The Shop Assistant is the face of the store, responsible for creating a positive shopping experience for customers. This role involves direct customer interaction, processing sales transactions, maintaining the appearance of the sales floor, and assisting with inventory management.

Key Responsibilities

• Greet and engage customers as they enter the store in a friendly and professional manner.
• Assist customers with product inquiries, providing detailed information about products, and offering recommendations to meet their needs.
• Process sales transactions accurately using a Point of Sale (POS) system, including handling cash, credit/debit cards, and processing returns, refunds, or exchanges. 
• Resolve customer complaints or issues promptly and professionally, or escalate them to a manager when necessary. 
• Inform customers about current promotions, sales, and loyalty programs to encourage purchases. 

• Maintain a clean, tidy, and organized sales floor and fitting rooms throughout the day.
• Restock shelves and displays to ensure all products are fully available and merchandised according to company standards.
• Assist with inventory tasks, including receiving and unpacking new stock deliveries, checking for damaged goods, and performing regular stock counts. 
• Create or update visual merchandising displays to make the store visually appealing and highlight key products. 
• Assist in opening and closing procedures of the shop, including till reconciliation and end-of-day cleaning tasks. 

• Collaborate effectively with team members to achieve store sales goals and create a positive work environment. 
• Adhere to all company policies, procedures, and security protocols. 

Key Skills

• Exceptional Customer Service: A friendly, helpful, and engaging attitude.
• Communication Skills: Excellent verbal and interpersonal skills.
•  Ability to handle cash and accurately operate a cash register or POS system.
• Organizational Skills: Detail-oriented with the ability to manage multiple task
•  A cooperative attitude and willingness to support colleague